Exposing call center menu options : United States
www.callnav.com/
Uncovering the call center menu options of popular customer services numbers
- Select one version of your site as main and make a redirect from other versions to that one.
- Avoid using deprecated HTML tags.
URL
Domain : www.callnav.com/
Character length : 16
Title
Exposing call center menu options : United States
Description
Uncovering the call center menu options of popular customer services numbers
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol
Error! The website does not use the OG (Open Graph) protocol.
Dublin Core
Dublin Core is not used
Underscores in the URLs
Error! Hyphen (-) is a better solution than underscore (_) in the URLs
- http://www.callnav.com/us/org/OR3a6410afb1/American_Express ("American Express (1)")
- http://www.callnav.com/us/org/OR4f0ca5d44d/Bank_of_America ("Bank of America (1)")
- http://www.callnav.com/us/org/OR98394081f2/Fidelity_Investments ("Fidelity Investments (1)")
- http://www.callnav.com/us/org/OR8f5fe092da/JPMorgan_Chase ("JPMorgan Chase (2)")
- http://www.callnav.com/us/org/ORa1ff8762ed/Nationwide_Mortgages ("Nationwide Mortgages (1)")
- http://www.callnav.com/us/org/OR00b5cd600d/Wells_Fargo ("Wells Fargo (2)")
- http://www.callnav.com/us/org/OR6957a36bcb/AT___T ("AT & T (2)")
- http://www.callnav.com/us/org/OR286663cb05/Dominion_Virgin_Power ("Dominion Virgin Power (1)")
- http://www.callnav.com/us/org/OR6967067c58/DTE_Energy ("DTE Energy (1)")
- http://www.callnav.com/us/org/ORedf85707c7/New_York_power_Authority ("New York power Authority (1)")
- http://www.callnav.com/us/org/OR78d348972a/PG_E ("PG&E (1)")
- http://www.callnav.com/us/org/ORf7a4e28d95/Blue_Cross_Blue_Shield ("Blue Cross Blue Shield (2)")
- http://www.callnav.com/us/org/OR1bdb4201e7/Florida_Blue ("Florida Blue (1)")
- http://www.callnav.com/us/org/OR3c3f70f5fd/United_Health_Group ("United Health Group (1)")
- http://www.callnav.com/us/org/OR7daf9c745d/Bed_bath_and_Beyond ("Bed bath and Beyond (1)")
- http://www.callnav.com/us/org/OR3331c3ad23/Neiman_Marcus ("Neiman Marcus (1)")
- http://www.callnav.com/us/org/OR7e233a5b6c/Avis_USA ("Avis USA (1)")
- http://www.callnav.com/us/org/OR74d4f479a6/CSX_Railways ("CSX Railways (1)")
- http://www.callnav.com/us/org/ORa2e77f1a5b/Norfolk_Southern ("Norfolk Southern (2)")
- http://www.callnav.com/us/org/ORf16862240c/Union_Pacific ("Union Pacific (1)")
- http://www.callnav.com/auth/forgot_password ("Lost Your Password?")
- http://www.callnav.com/us/add_phone ("add a number")
- https://www.callnav.com/us/phone/8004456937/Lowes/Customer_Service ("Lowes - Customer Service")
- https://www.callnav.com/.. /Customer_Service ("Dominion Virgin Power - Customer Service")
- https://www.callnav.com/.. /Customer_Service ("Nationwide Mortgages - Customer Service")
- https://www.callnav.com/us/phone/8008004000/Dollar/Customer_Services ("Dollar - Customer Services")
- https://www.callnav.com/.. /Customer_Support ("RingCentral - Customer Support")
- https://www.callnav.com/us/phone/8776606789/PG_E/Residential_service ("PG&E - Residential service")
- https://www.callnav.com/.. /Customer_service_and_sales ("VirtualPBX - Customer service and sales")
- https://www.callnav.com/.. /Benefits_Coordination_Recovery_Center ("Medicare - Benefits Coordination & Recovery Center")
- https://www.callnav.com/.. /Reservations_and_Customer_Services ("Amtrak - Reservations and Customer Services")
- https://www.callnav.com/us/phone/6826051000/Sabre/General_Enquiries ("Sabre - General Enquiries")
- https://www.callnav.com/us/phone/8007952673/BNSF/Main_Number ("BNSF - Main Number")
- https://www.callnav.com/.. /Main_Contact_Number ("Union Pacific - Main Contact Number")
- https://www.callnav.com/.. /Customer_Service ("Neiman Marcus - Customer Service")
- https://www.callnav.com/.. /Members_enquiries ("United Health Group - Members enquiries")
- https://www.callnav.com/.. /General_Contact_Center ("Mastercard - General Contact Center")
- https://www.callnav.com/.. /Personal_Banking ("JPMorgan Chase - Personal Banking")
- https://www.callnav.com/.. /Contact_Centre ("JPMorgan Chase - Contact Centre")
- http://www.callnav.com/us/add_phone ("Add a phone")
- http://www.callnav.com/web/ivr_testing ("IVR Testing")
- Expand
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
The robots.txt file is missing!
Social Engagement
No info found.
Doctype
HTML 5
Encoding
Perfect! The character encoding is set: UTF-8.
Language
We have found the language localisation: ”en”.
Title
Exposing call center menu options : United States
Character length : 49
Good! The title’s length is between 10 and 70 characters.
Character length : 49
Good! The title’s length is between 10 and 70 characters.
Text / HTML ratio
Ratio : 9%
Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Headings
H1 | H2 | H3 | H4 | H5 | H6 |
---|---|---|---|---|---|
1 | 0 | 8 | 1 | 0 | 0 |
Heading structure in the source code
- <H3> Log in
- <H1> Callcenter menus disclosed
- <H3> Know before you call
- <H3> Callnav is new, and it is here to make your life easier.
- <H3> Popular Numbers
- <H3> New Numbers
- <H3> About
- <H3> Phones
- <H3> Account
- <H4> Your comments about this page
Word cloud
- customer9
- service7
- call7
- mar6
- united6
- map4
- enquiries3
- blue3
- page3
- new3
- log3
- center3
- power3
- states3
- mortgages3
- general3
- account3
- nationwide3
- jan3
- numbers3
- phones3
- nav3
- jpmorgan3
- number3
- chase3
- bnsf2
- sabre2
- lowes2
- marcus2
- amtrak2
- friends2
- dollar2
- free2
- options2
- consumers2
- popular2
- life2
- road2
- add2
- callcenter2
- pacific2
- password2
- main2
- services2
- union2
- neiman2
- ringcentral2
- dominion2
- like2
- virtualpbx2
- pg&e2
- mastercard2
- group2
- virgin2
- medicare2
- energy2
- health2
Keyword matrix
word | title | descriptions | heading |
---|---|---|---|
customer | |||
service | |||
call | |||
mar | |||
united | |||
map |
Two Word cloud
- virgin power2
- united health2
- number mar2
- dominion virgin2
- account log2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 5 images on this web page.
Good! Every image has an alternative text attributes set on this website.
Good! Every image has an alternative text attributes set on this website.
Flesch–Kincaid Grade Level
4.50
Flesch Reading Ease
70.10
Coleman Liau Index
11.90
Automated Readability Index (ARI)
2.90
Dale–Chall Readability
6.30
SMOG Index
8.80
Spache Readibility
5.00
Number of letters
1858
Number of words
394
Number of sentences
94
Average words per sentences
4
Number of syllables
617
Syllables in words
628
Average syllables in words
1.57
Number of words in first three syllables
87
Percentage of word / syllables
22.08
Words not in Dale-Chall easy-word list
153
Words not in Spache easy-word list
118
Mobile optimization
This website is optimal for mobile devices!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Error! The web address is accessible with and without www!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Server response time
The server response time is fast enough.
Loading time
1,322 ms
Table layout
Good! No nested tables found.
Number of HTTP resources
28
Number of source domains
10
Render blocking resources
The elements below are blocking the “above the fold” rendering.
List of render blocking css files
List of render blocking css files
- http://www.callnav.com/flags/flags.css
- http://www.callnav.com/css/spacelab.custom.min.css
- https://fonts.googleapis.com/css?family=Open+Sans:400italic,700italic...
- http://www.callnav.com/css/mnav/assets/css/MegaNavbar.min.css
- http://www.callnav.com/css/theme.css
Javascript
Good! Just a few javascript files are detected on the website.
- http://www.callnav.com/../../assets/js/vendor/jquery.min.js
- http://www.callnav.com/js/js.cookie.js
File size of all javascript files combined
433.58KB
Javascript minifying
You can save 405B (29% compression) on the analysed URL by minifying the javascript files.
CSS
Good! Just a few CSS files are used on this website.
- http://www.callnav.com/flags/flags.css
- http://www.callnav.com/css/spacelab.custom.min.css
- http://www.callnav.com/css/mnav/assets/css/MegaNavbar.min.css
- http://www.callnav.com/css/theme.css
File size of all css files combined
374.44KB
CSS minifying
Great! The CSS elements are minified.
Uncompressed size of the of the HTML
63.19KB
Gzip compression
Error! By using Gzip you can save 6.8KB (73% compression) on your site.
- By compressing http://www.callnav.com/img/network.svg you can save 6.8KB (73% compression rate)
Number of static resources (image, JS, CSS)
19
Browser cache
The browser cache is not set correctly for all elements.
URL | Duration |
---|---|
https://www.google.com/recaptcha/api.js | 5 minutes |
https://www.google.com/.. /webworker.js?hl=en&v=v1522045847408 | 5 minutes |
https://js-agent.newrelic.com/nr-1071.min.js | 2 hours |
https://www.google-analytics.com/analytics.js | 2 hours |
File size of all images combined
17.95KB
Image optimisation
You can save 4.6KB (91% compression) by optimising the images below:
- By lossless compressing the http://www.callnav.com/img/logo2.png you can save 4.6KB (91%) data.
We found a total of 70 different links.
Internal links: 67
External links: 3
Internal links: 67
External links: 3
External links:
Link text (anchor) | Link strength |
---|---|
United Kingdom | |
Canada | |
Friends Life - Friends Provident stakeholder schemes |
Internal links:
IP
139.59.189.68
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Good! We have not found any unencrypted email addresses.
Favicon
Good! The website uses favicon.
- H3 : Log in , ( 0px from top )
- H4 : Your comments about this page , ( 0px from top )
- H1 : Callcenter menus disclosed , ( 120px from top )
- H3 : Know before you call , ( 257px from top )
- H3 : Callnav is new, and it is here to make your life easier., ( 629px from top )
- H3 : Popular Numbers, ( 843px from top )
- H3 : New Numbers, ( 1179px from top )
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